We take great care with your belongings during every move. Sometimes items can be damaged despite our best efforts. This page explains how to file a damage claim and what coverage options are available to protect your items.
Reporting Damage to Your Items
If you discover damage to your items during your move, contact LiteMovers right away. The sooner you report damage, the faster we can process your claim. Time is important when documenting losses.
You have two ways to reach us:
Call immediately: (610) 755-5535
Available during business hours
Email us: moves@litemovers.com
Request a Claim Form and send photos of damage
Have details ready when you contact us. Know which items were damaged, when you discovered the damage, and how it occurred. Take clear photos of all damaged items from multiple angles. These photos help us process your claim quickly and fairly. Damage to your home MUST be declared before we leave the home
Understanding Your Coverage Options
LiteMovers offers different coverage levels for your move. The coverage you select determines what we pay if items are damaged on the move this is not related to your residence. Understanding these options helps you protect your belongings.
Basic Coverage (Released Value)
Basic coverage comes standard with every move. Under this option, liability is limited to $0.60 per pound per item. This means if a 100-pound sofa is damaged, the maximum payment is $60.
Basic coverage protects you but may not fully cover the replacement cost of valuable items. If you have furniture, electronics, or heirlooms worth more than their weight-based value, consider upgrading to Full Valuation Coverage.
Full Valuation Coverage
Full Valuation Coverage provides protection based on the actual replacement value of your items. You declare the value of your belongings at the time of the move. If items are damaged, we pay to repair or replace them at their declared value.
This option is ideal for high-value moves, antiques, artwork, and electronics. Many customers moving from Philadelphia to Florida or across long distances choose this coverage for peace of mind.
To elect Full Valuation Coverage, notify LiteMovers during your estimate or before moving day. We’ll help you create a detailed inventory and assign values to your items.
Items NOT Covered by Either Plan
Certain items cannot be covered under standard moving insurance, regardless of which option you choose. Understanding these exclusions helps you plan for additional protection if needed.
Items NOT covered:
- ✓ Particle board furniture and items
- ✓ Self-assembled items and flat-pack furniture
- ✓ Uncrated or unprotected glass items
- ✓ Items previously repaired or refinished
- ✓ Artwork without professional crating
- ✓ TV’s with kits or crates
- ✓ Mattresses without a bag
- ✓ Collectibles without special packaging
Why These Items Are Excluded
Particle board: This material is fragile and cannot withstand the movement and vibration of transport. Once damaged, particle board cannot be reliably repaired.
Self-assembled furniture: Items assembled by the owner may have structural weaknesses. We cannot guarantee the integrity of self-assembled pieces.
Uncrated glass: Glass requires professional crating to survive a move. Bare glass cannot be protected adequately by standard moving procedures.
Previously repaired items: We cannot determine the quality of past repairs. Damage may result from poor previous repair work, not our handling.
How to Protect High-Value Items
If you have items that fall into excluded categories or high-value pieces, take extra steps to protect them:
- ✓ Get a professional appraisal before the move
- ✓ Consider professional packing services for delicate items
- ✓ Use professional crating for artwork and glass
- ✓ Document items with photos and video
- ✓ Transport extremely valuable items yourself
- ✓ Review your homeowner’s insurance for coverage
LiteMovers offers professional packing and crating services for antiques, artwork, and valuable items. Our experienced team knows how to protect pieces that require special care.
The Claims Process
Filing a damage claim is straightforward. Follow these steps:
- Contact us immediately: Call (610) 755-5535 or email moves@litemovers.com
- Request a Claim Form: We’ll send you the official damage claim form
- Document the damage: Take detailed photos and describe what happened
- Complete the form: Include the item description, condition before move, and repair estimate
- Submit evidence: Send photos, estimates, and receipts showing original value
- We process the claim: Our team reviews and responds with settlement
Most claims are processed within 7-10 business days. We’ll contact you to discuss the damage and your options.
What Helps Us Process Claims Faster
Quick claim processing helps you get compensated faster. Here’s what helps:
- ✓ Report damage within 24 hours of discovery
- ✓ Provide clear, multiple-angle photos of damage
- ✓ Include original receipts or purchase documentation
- ✓ Complete the claim form fully and accurately
- ✓ Keep detailed inventory records
Insurance Recommendations
For moves involving valuable items, consider these additional protections:
Homeowner’s or Renter’s Insurance: Your existing insurance may cover items in transit. Check your policy to see what’s included and what additional coverage might be available.
Full Valuation Coverage: Elect this option when booking your move. It provides peace of mind for high-value belongings and antiques.
Professional Packing: Items packed by professionals are less likely to be damaged. The cost of professional packing often pays for itself in reduced damage claims.
Why Choose LiteMovers for Your Move
LiteMovers has been serving the Greater Philadelphia region since 2007. We’re licensed by the PA Public Utility Commission (License A-8916211) and certified by the USDOT (2173383). We take care to protect your belongings throughout every move.
Our professional movers are trained in proper handling techniques. We use quality equipment and materials to minimize damage risk. When items are damaged despite our care, we process claims fairly and quickly.
We serve Chester County, Delaware County, Montgomery County, Bucks County, and all of Greater Philadelphia. We also handle long-distance moves across the East Coast.
Get Your Free Moving Estimate
Want to discuss coverage options before your move? Get a free moving estimate from LiteMovers. We’ll help you understand your coverage and answer all your questions.
Questions about damage claims? Call us at (610) 755-5535 or email moves@litemovers.com. We’re here to help.
