Pennsylvania Information for Shippers: Complete Guide

What Is This Document?

The Information for Shippers is a mandatory consumer protection document established under Pennsylvania Code § 31.121. All licensed household goods carriers (moving companies) operating in Pennsylvania must provide this form to customers before accepting a moving order. This requirement ensures consumers understand their rights, responsibilities, and what to expect during the moving process.

When Must You Receive This Document?

Household goods carriers must furnish the Information for Shippers form:

• Before an order for service is prepared
• At least 48 hours prior to your move (unless you agree in writing to a shorter period)
• When you first request moving service

Key Information Covered

1. Written Estimates

What You Need to Know:

• The carrier must provide a written estimate at least 48 hours before your move
• The estimate approximates the cost to move your household furnishings
• You must inform the estimator of everything you intend to move
• Actual charges may differ from the estimate

Billing Methods:

• Moves 40 miles or less: Charged based on hourly rate
• Moves over 40 miles: Charged based on weight and mileage

2. Payment Requirements

At Time of Delivery:

• Payment is typically required in cash, cashier’s check, or certified check (unless the mover has arranged credit beforehand)

If Charges Don’t Exceed Estimate by More Than 10%:

• You must pay all actual charges before the mover unloads your goods

If Charges Exceed Estimate by More Than 10%:

• The mover must deliver your complete shipment upon payment of the estimated charges plus the greater of:
  • An additional $25, OR
  • 10% of the estimate
• You can defer paying the remaining balance for 15 days after delivery

Important: You must pay any increases resulting from changes to the carrier’s rates between the estimate and the actual move.

3. Inventory and Condition Documentation

The carrier must:

• Complete a detailed inventory listing all items and their condition
• You may waive this requirement in writing, but it’s not recommended

Critical Steps:

• The driver will create this inventory during loading
• Keep your copy for comparison at delivery

4. Delivery Receipt Procedures

Do NOT sign delivery papers until:

• Delivery is completely finished
• You’ve inspected all items
• All damage and lost articles are noted on the receipt or inventory

Important Warning:

• If the driver refuses to note damages, make the notations yourself before signing
• Do not sign any receipt containing language that releases or discharges the carrier from liability
• Strike out such language or refuse delivery if the mover won’t provide a proper receipt
• Simply telling the driver about problems is NOT enough—written documentation is essential

5. Loss and Damage Protection

Standard Coverage:

• Without additional insurance, your protection is limited to 60 cents per pound, per article
• This minimum coverage may not provide adequate protection for valuable items

Recommendation: Consider purchasing additional valuation coverage for better protection of your belongings.

6. Filing Complaints

If you have problems:

• Contact the Pennsylvania Public Utility Commission
  • Phone: 1-800-782-1110
  • Website: www.state.pa.us (now www.pa.gov)
• Include the company name and their A-number (PUC authorization number) when filing complaints

Why This Document Matters

The Information for Shippers document protects consumers by:

1. Ensuring Transparency: You know what to expect regarding costs, procedures, and timelines
2. Establishing Your Rights: Clear guidelines about payment, delivery, and damage claims
3. Providing Recourse: Information on how to file complaints if problems arise
4. Preventing Disputes: Written documentation of the moving process and conditions

Certification Requirement

At the bottom of the form, there’s a certification statement: “I hereby certify that a copy of above Information for Shippers was furnished on [date].”

Both you and the carrier should sign this, confirming you received the document before the move.

Tips for Using This Document

1. Read it carefully before signing any moving contract
2. Ask questions if anything is unclear
3. Keep your copy in a safe place throughout the move
4. Reference it if disputes arise
5. Know your rights regarding payment and liability

Additional Resources

• Pennsylvania Public Utility Commission: 1-800-692-7380
• Online Resources: www.puc.pa.gov
• Regulations: 52 Pa. Code Chapter 31 (Motor Carriers of Property)

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This guide is based on Pennsylvania regulations effective as of 2025. Always verify current requirements with the PA PUC, as regulations may be updated.