Below you’ll find answers to common questions and definitions of moving terms to help you understand your estimate and the moving process.

Jump to:

• Frequently Asked Questions
• Glossary of Moving Terms

Frequently Asked Questions

• Is this a final price or a guaranteed quote?
• What does “minimum time” mean?
• What is flat travel time?
• Can I reserve my move date?
• What if I need to change or cancel?
• What’s included in prep materials?
• What’s not included?
• How does additional insurance work?

Q: Is this a final price or a guaranteed quote?
A: No. This is a non-binding estimate based on the information you provided. Your final cost may be lower or higher depending on actual time, materials used, and services performed.

Q: What does “minimum time” mean?
A: Litemovers has a minimum time commitment for labor (usually 4 hours). If your move takes less time, you are still billed for the minimum.

Q: What is flat travel time?
A: Flat travel time is a standard charge that accounts for our crew driving to and from your locations. It’s separate from the labor time and is charged at the hourly rate.

Q: Can I reserve my move date?
A: We book on a first-come, first-served basis. Dates cannot be held without confirmation and deposit.

Q: What if I need to change or cancel my move?
A: Contact us as soon as possible. We understand plans change and will do our best to accommodate your needs within our schedule.

Q: What’s included in “standard prep materials”?
A: Basic materials such as tape, shrink wrap, and floor runners to protect your belongings and home.

Q: What is not included in my estimate?
A: Packing, packing materials, and any optional services like TV box/crating, insurance upgrades, and junk removal unless specifically requested.

Q: What if I want additional insurance?
A: We offer Full Value Protection at $10 per $1,000 declared value (with a $250 deductible). An inventory is required for this coverage.

Glossary of Moving Terms

• Estimate (Non-binding)
• Bill of Lading
• Valuation Coverage
• Wardrobe Box
• Mattress Bag
• Shrink Wrap
• Crating
• Flat Travel Time
• Overtime Rate
• Materials Fee
• First Available Time Slot

Estimate (Non-binding): A best-effort cost projection based on known factors. Final charges depend on actual time and materials.

Bill of Lading: The official contract for your move. Signed by both parties on moving day.

Valuation Coverage: The level of liability coverage provided. Standard is $0.60/lb. Additional coverage is optional.

Wardrobe Box: A tall box with a metal hanging bar used to transport clothes directly on hangers.

Mattress Bag: A plastic protective cover used to move mattresses cleanly and safely.

Shrink Wrap: Plastic film used to bundle and protect items like sofas and dressers.

Crating: A custom-built wooden frame or box used to protect fragile or high-value items during transit.

Flat Travel Time: A fixed charge for the crew’s time spent driving to and from job sites.

Overtime Rate: A higher hourly rate applied after 8 hours of labor in a single day.

Materials Fee: Charges for items used during the move such as tape, shrink wrap, mattress bags, etc.

First Available Time Slot: The next open time for scheduling your move. Moves are not confirmed until booked.

If you still have questions, feel free to contact us at (610) 755-5535 or reply directly to your estimate email.

Litemovers — We Make Moving Easier.